Nuvotik VPN Terms of Service

Last updated: 11 October 2026

These Terms of Service ("Terms") are a contract between you and Value Brands FZE LLC, Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates ("we", "us"). They govern your use of the Nuvotik VPN apps for iOS and Android, the Nuvotik VPN service and the website at nuvotik.com (together, the "Service").

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service. Our Privacy Policy explains how we handle personal data, and our Subscription Terms form part of these Terms and apply to paid plans.

1. The Service

Nuvotik VPN is a virtual private network service based on the WireGuard protocol. When connected, the app routes your device's internet traffic through an encrypted tunnel to a Nuvotik VPN server, which forwards it to its destination. The Service includes the apps, your account, and access to our VPN servers according to your plan.

The server locations, features and number of devices available to you depend on your plan and are shown in the app. We may add, change or remove server locations and features over time.

2. Eligibility

Nuvotik VPN is intended for users aged 18 and older. You must be at least 18 years old, and old enough to enter into a binding contract in your country, to create an account or use the Service.

3. Your account

• You must provide a valid email address that you control, and keep your sign-in details secure.
• You are responsible for activity under your account. Tell us promptly at support@nuvotik.com if you believe your account has been compromised. You can revoke devices and sign out of all sessions in the app.
• An account is for you. You must not sell, rent or transfer access to your account.
• You may delete your account at any time as described on our Account Deletion page.

4. Acceptable use

You are responsible for how you use the Service. You must not use it to:

• break any applicable law, or help anyone else do so;
• access, store or distribute material that sexually exploits children;
• send spam or unsolicited bulk messages;
• attack, scan, probe or disrupt any network, system or service, including ours (for example denial-of-service attacks, brute-forcing credentials or distributing malware);
• infringe the intellectual property, privacy or other rights of others;
• commit fraud, phishing or impersonation;
• operate open proxies, resell the Service, or share it with people outside the scope of your plan;
• circumvent device limits, server restrictions or other technical limits of the Service, or interfere with other users' use of it;
• reverse engineer, decompile or tamper with the Service, except to the extent the law expressly permits despite this restriction.

Using a VPN is restricted or prohibited in some countries. You are responsible for making sure your use of the Service is lawful where you are.

5. How we enforce these Terms

Because we do not record the websites you visit, your traffic content or connection destinations, we generally cannot attribute specific online activity to a specific user. We may nonetheless take proportionate action to protect the Service, our users and third parties — for example suspending an account, revoking devices or VPN access, or restricting a server — where we have reasonable grounds to believe these Terms have been breached, such as abuse of our sign-in, account or payment systems, or circumvention of plan limits.

Where reasonable and lawful, we will tell you before or when we act and give you a chance to respond. If we suspend or terminate a paid account for a serious breach, you are not entitled to a refund except where the law requires one.

6. Subscriptions and payment

Paid plans are sold as auto-renewing subscriptions through the Apple App Store or Google Play and are subject to our Subscription Terms and to the terms of the store you purchased from. Apple or Google processes your payment, and refunds are handled by them under their policies.

7. Availability and changes

We work to keep the Service available and fast, but we do not guarantee that it will be uninterrupted, error-free, available in every location, or able to access any particular website or service. Servers may be under maintenance, at capacity or offline; when that happens the app tells you and offers another server rather than showing a false connection.

Network conditions, local restrictions and third-party services can limit what the Service can do. Some websites and services block traffic from VPN servers.

We may change the Service, for example to improve security or comply with law. If a change materially reduces the Service you have paid for, we will tell you in advance, and you may cancel your subscription as described in the Subscription Terms.

8. Software and updates

We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the Nuvotik VPN apps on devices you own or control, for use of the Service in accordance with these Terms. We may release updates; some updates may be required to continue using the Service, for example for security reasons.

The apps include open-source software, including WireGuard components, which is licensed to you under its own licence terms. Nothing in these Terms limits your rights under those licences.

All other rights in the Service, including the Nuvotik VPN name and logo, remain ours or our licensors'.

9. Privacy

Our handling of personal data is described in the Privacy Policy and, specifically for VPN connections, in the VPN Privacy Disclosure. A VPN is a privacy tool, not an anonymity guarantee; please read those documents to understand what the Service does and does not protect.

10. Disclaimers

To the extent permitted by law, the Service is provided "as is" and "as available". We do not make any warranty that the Service will meet your particular requirements, or that it will protect you against every threat. Nothing in these Terms excludes or limits any warranty, guarantee or right that cannot be excluded or limited under the law that applies to you, including statutory consumer rights.

11. Limitation of liability

To the extent permitted by law:

• we are not liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, data or goodwill, arising from your use of or inability to use the Service;
• our total liability to you for all claims relating to the Service is limited to the amount you paid for the Service in the 12 months before the event giving rise to the claim.

These limits do not apply to liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or to any other liability that cannot be limited or excluded by law.

12. Termination

You may stop using the Service and delete your account at any time. Deleting your account does not cancel a subscription purchased through the App Store or Google Play; you must cancel it in the store (see the Subscription Terms).

We may suspend or terminate your access in accordance with section 5, or if we stop providing the Service. If we stop providing the Service altogether, we will give you reasonable advance notice.

Sections 8 (as to ownership), 10, 11, 14 and 15 survive termination.

13. Changes to these Terms

We may update these Terms. We will publish the new version with a new "Last updated" date and, for material changes, notify you in the app or by email before they take effect. If you do not agree to the updated Terms, you may stop using the Service and cancel your subscription before the changes take effect.

14. Governing law and disputes

These Terms are governed by The laws of the United Arab Emirates. If you are a consumer, you also benefit from any mandatory provisions of the law of the country where you live, and nothing in these Terms affects your right to rely on them or to bring proceedings in the courts that are competent under that law.

Before starting formal proceedings, please contact us at support@nuvotik.com so that we can try to resolve the matter informally.

15. Additional terms for apps obtained from the Apple App Store

If you obtained the app from the Apple App Store, the following also applies:

• These Terms are between you and us only, not with Apple Inc. ("Apple"). We, not Apple, are solely responsible for the app and its content.
• Your licence to use the app is limited to use on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• Apple has no obligation to provide maintenance or support services for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
• We, not Apple, are responsible for addressing any claims by you or a third party relating to the app or your possession or use of it, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, and claims under consumer protection, privacy or similar legislation.
• If a third party claims that the app or your possession and use of it infringes that third party's intellectual property rights, we, not Apple, are responsible for the investigation, defence, settlement and discharge of that claim.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, Apple may enforce these Terms against you as a third-party beneficiary.

16. Additional terms for apps obtained from Google Play

If you obtained the app from Google Play, your use of Google Play is also governed by Google's terms of service. Google is not responsible for the app or the Service.

17. General

• If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in effect.
• Our failure to enforce a provision is not a waiver of our right to do so later.
• You may not transfer your rights under these Terms without our consent. We may transfer our rights and obligations to another organisation that takes over the Service, provided this does not reduce your rights.
• These Terms, together with the Privacy Policy and the Subscription Terms, are the entire agreement between you and us about the Service.

18. Contact

Value Brands FZE LLC, Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates

Licence No. 4426291.01, issued by Sharjah Publishing City Free Zone.

Email: support@nuvotik.com